Love Is the Killer App: How to Win Business and Influence Friends

Normally I wait until I finish a book before recommending it to others. In this case I have to make an exception. I bought this book written by Tim Sanders , Yahoo!’s Leadership Coach, several years ago and it set on my bookshelf until a few days ago.  The title of [...]

Posted on August 30th, 2007 by Robb Lejuwaan in Books, Customer Service, Suggested Reads/Vids , ,

When Pete Carroll Speaks I Listen and So Should You

Ah yes, college football season is upon us. The team I was raised (brainwashed) to love, the USC Trojans, play the weak and feeble, University of Idaho Vandals this Saturday. I will be there, at the L.A. Colosseum, rooting my team on and hoping for a complete slaughter.
The first USC game I [...]

Posted on August 29th, 2007 by Robb Lejuwaan in Books, Suggested Reads/Vids , ,

Eight principles of fun – A Weekend Must Watch

You must check out this “insightful, funny, thoughtful, wise animation on the eight principles of fun. Trust me, it isn’t corny.  Was having a crappy day, stumbled upon this site. Don’t feel so crappy anymore. Two minutes well spent,” said the original person who dug this web page.
I wasn’t having that bad [...]

Posted on August 25th, 2007 by Robb Lejuwaan in Suggested Reads/Vids , ,

Lower Fees Through Qualifying – Part 4

Posted on August 24th, 2007 by Robb Lejuwaan in Customer Service, Interchange, Merchant Account

Lower Fees Through Qualifying – Part 3

Posted on August 23rd, 2007 by Robb Lejuwaan in Customer Service, EIRF, Merchant Account

Lower Fees Through Qualifying – Part 2

Posted on August 22nd, 2007 by Robb Lejuwaan in Customer Service, Interchange, Merchant Account

Help Wanted – Event Coordinator for Winery

Posted on August 21st, 2007 by Robb Lejuwaan in Uncategorized ,

Lower Fees Through Qualifying – Part 1

The reason I am breaking this article about qualifying into several parts is because this subject is difficult to explain and even harder to understand.  Having said that, I am going to give this my best shot. 
Card Types
As you probably know there are many types of credit cards out there, rewards cards, business cards, [...]

Posted on August 21st, 2007 by Robb Lejuwaan in Customer Service, Merchant Account

Lower Fees Through Qualifying – Introduction

Posted on August 20th, 2007 by Robb Lejuwaan in Customer Service, Merchant Account

Blog Radio Interview – VerticalResponse CEO

I randomly came across this blog radio interview with VerticalResponse CEO Janine Popick where she talks technology and how small business can level the playing field with large corporations as well as e-mail marketing. I thought the interview interesting for several reasons:
1. Most of my clients will benefit from listening to this short [...]

Posted on August 18th, 2007 by Robb Lejuwaan in Business, Marketing , , ,

Rewards 1 and Rewards 2? What?

These days Rewards credit cards are an ever expanding category of
credit card transactions.  If you ever take the time to review your
merchant account statement you may see reward cards split into two
categories – Rewards 1 and Rewards 2.  What is the difference between
the two?  Rewards 1 signifies a card present and swiped transaction and Rewards
2 [...]

Posted on August 17th, 2007 by Robb Lejuwaan in Merchant Account, Straight Pass Through

Underdog Takes on Big Bank

I have always loved to root for the underdog, unless of course they happen to be playing the USC Trojans in football! Don’t we all like the story of the small guy or gal who, through hard work and persistence, makes it the top of their field? In those stories there is always [...]

Posted on August 17th, 2007 by Robb Lejuwaan in Customer Service, Merchant Account

Cool Clients – More Thoughts

I have been thinking more about having cool clients. Here are more reasons to make sure you spend at least some of your time going after who ever you think is cool in your industry.
1. Who you surround yourself with shapes your life – I can’t really explain how this works but [...]

Posted on August 14th, 2007 by Robb Lejuwaan in Business, Merchant Account, Sales , ,

Going After Cool Clients

If you were to make your client list public would you be proud of it? Would there be any cool clients that people would recognize? I have some cool clients; I am not going to list them here but I am going to tell you about my top five cool clients I am [...]

Posted on August 13th, 2007 by Robb Lejuwaan in Business, Marketing, Merchant Account, Sales ,

Check Out What I Did For One Winery

Posted on August 11th, 2007 by Robb Lejuwaan in Merchant Account ,