Authorize.net - Moving in the Right Direction?

I just got off a conference call with authorize.net and a new client of mine. Our mission was to switch their merchant account provider within their authorize.net account. I happy to say the whole process took about five minutes and was almost painless (the hold music was brutal!).

I have previously written on this blog that the weakness of authorize.net was their customer service. I believe I even mentioned 30-45 minute hold times for customer service calls. Well I know this call was only a single experience with them but they sure seem to be moving in the right direction.

Thank you Brian of authorize.net you did a good job today!

Note: I feel I need to note that my company is an authorized reseller of authorize.net.

Update: I had three more calls to authorize.net for this particular client of mine; each of them also went well. On one call the authorize.net agent, Irwin, was on the phone with us for over 30 minutes and ended up fixing our problem. So now I have a total of four calls that confirm what I wrote above - that you can expect quality customer service from authorize.net.

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